Privacy policy


1.1. This Privacy Policy applies to (hereinafter only referred to as “website”), run by kreato spol. s r.o., with registered office at Dudvážska 7873/39, 92101 Piešťany, Slovak Republic, Company ID: 52 167 003, Registered in the Commercial Register at Trnava District Court, Section: Sro, file no. 43679/T (hereinafter only referred to as “KREATO”). The Privacy Policy regulates the rules of collection and processing the data on the website, namely those provided by the registered users (hereinafter only referred to as “user”) and KREATO’s clients (hereinafter only referred to as “customer”) placing orders via the website.

1.2. In data collection and processing, KREATO is here understood as the administrator, governing the process as to for what purpose and by which means the user data shall be collected and processed.


2.1. Data provided by customers. KREATO processes personal data of its users and customers. Primarily, we process data provided by customers themselves while completing their registration on the website or placing their orders. 2.2. This data includes e-mail address (applies to both users and customers), and customers’ name, surname, address, phone number, and payment details (applies only to customers).

2.4. Data obtained via cookies. In order to improve the targeting of advertisement campaigns and the offerings of products and services, KREATO uses information about goods purchased by customers. If you enable cookies in your browser and you allow the use of cookies, KREATO obtains the data about your visits on the website, the products you viewed, and your activity on the website.


3.1. In order to process your order, we use your name, surname and contact details. The legal basis here is our contractual obligation. In such case, personal data processing spans across all stages of processing your order: receiving the order, its processing (including receiving the payment), delivering the ordered goods, aas well as possible warranty claim. KREATO is unable to handle your
order without obtaining the above personal data.

3.2. In order to improve the targeting of advertisement and carry out other promotional activities, KREATO uses information obtained via cookies, mainly data on users’ website visits, viewed products and other activity on the website. This data may be processed solely based on your consent with the use of cookies. Such consent is given on a purely voluntary basis. Typically, based on this data collection, KREATO obtains statistics information, analyses and reports on user behaviour on the website. This allows KREATO to target its advertising in a more consistent way, or make its website contents more relevant to your interest and your serach, either individually or as part of a larger group of consumers. In such case, personal data processing is typically machine-controlled. For more information about cookies, click here.

3.3 We process your personal data for our marketing purposes only if we have your consent to do so.

3.4 We may also process your personal data in order to fulfil our legal obligations, and this may be done without your consent (e.g. disclosure of information to be reviewed by the Office for Personal Data Protection of the Slovak Republic).


4.1. Your personal data is processed exclusively by KREATO and its employees.

4.2. Furthermore, KREATO authorizes other business entities, the so-called intermediaries, to use your personal data. Intermediaries are business entities je that is authorized by KREATO to process your personal details for the purposes of providing services related to your order, doing so in accordance with the rules determined by KREATO. In case such data processing requires your
consent, we provide intermediaries solely with the data for providing the service, and only upon your consent. Intermediaries cooperating with KREATO are:

  • shipping companies
  • Google LLC (providing services such as Google Analytics, ect.)
  • Hotjar Ltd.

5.1. KREATO stores personal data for longer than is strictly required in order to realise the purpose for which the data was collected, i.e. its contractual obligation established by the existence of the
order. This means personal data processing spans across all stages of processing your order: receiving the order, its processing (including receiving the payment), delivering the ordered goods,
aas well as possible warranty claim. Furthermore, bound by a legal retention period, KREATO stores some data as part of its accounting documentation.

5.2. KREATO sends marketing communications to you, as individual, normally by e-mail where you have consented that we may do so. You can unsubscribe from marketing e-mails at any time.

5.3. Any further processing of your personal data, exceeding the legal requirements, is carried out by KREATO only in cases where i tis necessary to fulfil its other legal obligations.


6.1 For personal data that we have about you, you can:

Access data: you can access your personal data we collected and used;

Delete data: you can ask us to erase or delete all or some of your personal data (e.g., if it is no longer necessary to provide services to you);

Change data: you can ask us to edit some of your personal data;

Correct data: you can ask us to change, update or fix your data in certain cases, particularly if it’s inaccurate;

Limit or Restrict Use of Data: you can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is
inaccurate or unlawfully held);

Right to Access and/or Take Your Data: you can ask us for a copy of your personal data and can ask for a copy of personal data you provided in machine readable form;

6.2 You also have the right to:

Object to use of data: you can ask us to stop processing all or some of your personal data we collected in view of pursuing our business interests, including profiling and direct marketing

6.3 . If you feel your rights have been violated and/or your privacy has been breached, you can contact the Office for Personal Data Protection of the Slovak Republic to file a complaint.


7.1. KREATO cares about security while handling your personal data, doing so in line with the legal framework, including the General Data Protection Regulation (GDPR). KREATO implements
appropriate technical and organisational measures to secure personal data protection.

7.2. All personal data in electronic form are stored in databases and systems are secure to prevent unauthorized or disruptive access. Only persons who need your personal data for the purposes stated in this privacy policy, are authorized to handle your personal data, and only in extent that is necessary. The access to this personal data is secured by means of password and firewall.


8.1. If you have questions or complaints regarding this Privacy Policy, please contact KREATO by e-mail at or by phone at +421 949 445 179.


9.1. This privacy policy is effective as of June 24, 2019.


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